Refund Policy
SiliconMart does not accept physical product returns or exchanges. Eligible customers may request a 70% refund within 24 hours of successful online payment, subject to the terms below.
is the window to request a 70% refund, starting from the moment your payment is completed.
Returns & Exchanges
Please note the difference between a refund request and a physical product return.
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Physical returns are not accepted. Customers cannot send products back under this refund policy.
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Exchanges are not accepted. We do not offer product exchanges under this policy.
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Refund requests are separate from returns. An eligible refund request does not create a physical return or exchange.
When you can request a refund
No physical returns or exchanges are accepted. The refund rules are based on the time elapsed since your successful online payment.
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70% refund within 24 hours. Request one any time up to 24 hours after your online payment goes through.
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Not eligible after 24 hours. Requests made past the window aren't covered under this policy.
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Refunded to your original payment method. Once approved, we send the money back the way it came.
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Timing depends on your bank. How long the refund takes to appear varies by bank or payment provider.
How to request a refund
Three steps, start to finish.
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Contact us within 24 hours
For a refund request, reach our support team by email or WhatsApp before the 24-hour window closes. This is a refund request only; physical returns are not accepted.
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Share your details
Include these four things so we can locate your order and process the request quickly:
Order / Transaction ID Registered email or phone Reason for the refund Payment reference -
We review and process it
Our team checks your refund request. If approved, the 70% refund is sent to your original payment method. No product return or exchange is required under this policy.
The clock starts at payment, not contact. Your 24-hour refund window begins the moment your online payment is successfully completed. Physical returns and exchanges are not accepted. Requests submitted after 24 hours may not be eligible for a refund.
Get in touch
Our support team will review your request and guide you through the process.
Have your order or transaction ID ready. Please note that contacting us starts a refund request; it does not initiate a physical return or exchange.